Privacy Statement

We care about your privacy

Last Updated: April 2024

Security is the top priority for dnata logistics, and this includes the security of your personal data. In this Privacy Statement, we inform you of how and why we collect, process and use personal data. This information is particularly intended for:

  • users of our websites and apps
  • individuals who use or may be interested in our services
  • contacts at our business customers and partners
  • individuals who contact us
  • recipients of our newsletters, personalized offers, and other marketing communications and activities
  • participants in research campaigns, customer panels, and customer satisfaction and opinion surveys
  • visitors of our company locations

We are dnata logistics, Our address dnata building & Al Ramoul Warehouse, 1st Floor, dnata building, Street 54, Community 214, Al Ramoul, P.O. Box 5514, Dubai, UAE

please use our contact form for data subject rights

Acceptance of Contract Terms: Jurisdiction

In exchange for accessing, browsing and/or using the Site, you agree to be bound by these terms and to comply with all applicable laws and regulations, including without limitation United Arab Emirates (UAE) Federal Law No. (7) of 2002 On Copyrights and Related Rights thereof. You represent that you have the legal authority to accept these Web Site Terms of Use on behalf of yourself or any party you represent. Use of the Site is unauthorized in any jurisdiction that does not give effect to these Web Site Terms of Use, including without limitation this paragraph. If you do not agree to these terms, do not use the site.

How we use your information?
  • Use our websites
  • How we store your data
  • How long do we keep your data
  • When you submit an enquiry via our website
  • Users feedback survey
  • When will we send you marketing?
Use our websites

We use cookies on our website. By using the service, you consent to the use of cookies. Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the service, your choices regarding cookies and further information about cookies.

How we store your data

We may also collect personal data about you ourselves or automatically such as IP Address, geolocations, and contact information from enquiry form.

We will actively review the information we hold and delete it securely, or in some cases anonymize it, when there is no longer a legal, business or customer need for it to be retained. If you stop interacting with us as a customer, we will remove or anonymize your information after 7 years.

How long do we keep your data

We keep your information for no longer than is necessary for the purposes it was collected. The length of time we retain your personal information for is determined by operational and legal considerations. We review our retention periods on a regular basis.

When you submit an enquiry via our website

When you submit an enquiry via our website, we ask you for your name, company name, country of residence, email address and contact number.We also ask for which service you like to enquire about.

We use this information to respond to your query, including providing you with any requested information about our services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Users feedback survey

When you take part inour feedback survey, we record your name, your email address, your organization name, your job role and your phone number along with your answers to questions regarding your opinion of and use of our services.

We use this information to develop and improve our services together with our customer relationships. Your job role, organization and some or all of your comments may be publicly displayed on our website as a testimonial but only if we have your consent to do so.

When will we send you marketing?

When we have your permission we will send you marketing communications from dnata logistics. As dnata logistics we do sometimes send marketing communications that include a products and services related to the logistics services you are undertaking, as well as our own.